Front Office Staff (Placement in Sumatra, Kalimantan, Sulawesi)

Join de WAVE Therapy & Reflexology (Solo) as a Front Office Staff and become part of a dynamic team dedicated to providing exceptional customer service in the hospitality and wellness industry. This role offers a unique opportunity to work in various locations across Sumatra, Kalimantan, and Sulawesi, allowing you to experience diverse cultures and landscapes while delivering top-notch service to our valued clients. In this role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. You will use our state-of-the-art booking system, Reservasi.com, to manage reservations, and you will be trained in our proprietary customer relationship management software, CRM de WAVE, to ensure all guest interactions are tracked and managed efficiently. This is a fantastic opportunity to grow your career in the hospitality industry while making a meaningful impact on the lives of our guests.

At de WAVE Therapy & Reflexology (Solo), we are committed to fostering a culture of continuous learning and professional development. We offer comprehensive training programs, including certifications in customer service excellence and hospitality management, to help you reach your full potential. Whether you are a seasoned professional looking to expand your skill set or a recent graduate eager to start your career in hospitality, we welcome you to join our team and help us create unforgettable experiences for our guests.

As a Front Office Staff in Medan, you will be responsible for managing guest check-ins and check-outs, processing payments, and ensuring that all guest needs are met. You will work closely with our housekeeping, dining, and spa teams to coordinate services and ensure that our guests have everything they need during their stay. This role is perfect for someone who is passionate about hospitality, has excellent communication skills, and is eager to build strong relationships with our guests.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs using our proprietary booking system, Reservasi.com, and our customer relationship management software, CRM de WAVE.
• Process payments and handle guest inquiries with professionalism and efficiency.
• Coordinate with housekeeping, dining, and spa teams to ensure seamless service delivery.
• Maintain accurate records of guest information and stay details.
• Provide exceptional customer service to ensure guest satisfaction and positive reviews.
• Assist in training and onboarding new staff members.
• Participate in team meetings and contribute to the development of our service standards.
• Adhere to health and safety protocols to ensure a safe and comfortable environment for all guests.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or customer service role in the hospitality industry.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Familiarity with booking and customer relationship management systems, such as Reservasi.com and CRM de WAVE.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in Indonesian and English, with the ability to communicate effectively in both languages.
• Valid ID and work permit for placement in Medan, Sumatera Utara.

🛠️ Keahlian

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