Customer Service Representative - Inbound Call Center (Jakarta)

Join Karyaputra Suryagemilang as a Customer Service Representative in our dynamic Inbound Call Center team based in Jakarta Raya! This is a fantastic opportunity to develop your career in customer service while contributing to a growing and innovative company. In this role, you will handle inbound customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Our Jakarta Raya office provides a vibrant and supportive work environment, perfect for someone looking to excel in customer service.

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with the information and support they need. You will use our in-house CRM system, Salesforce, to manage customer interactions and track service requests. This role offers a competitive salary and opportunities for professional growth, making it an ideal position for someone looking to build a successful career in customer service.

If you are passionate about customer service and want to work in a dynamic and supportive environment, we encourage you to apply. At Karyaputra Suryagemilang, we value your skills and are committed to helping you grow and succeed.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer calls and inquiries with professionalism and efficiency.
• Resolve customer issues and complaints using our CRM system, Salesforce.
• Ensure high levels of customer satisfaction by providing accurate and timely information.
• Document customer interactions and service requests in our CRM system.
• Work collaboratively with team members to achieve daily and monthly targets.
• Stay updated with company policies and procedures to provide the best service to customers.
• Participate in team meetings and training sessions to continuously improve your skills.
• Maintain a positive and friendly attitude to enhance the customer experience.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle inbound customer calls and resolve issues effectively.
• Strong communication and interpersonal skills to build rapport with customers.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Good knowledge of Indonesian language, both spoken and written.
• Ability to work in a fast-paced environment and meet daily targets.
• Willingness to learn and adapt to new technologies and processes.
• Positive attitude and a customer-centric approach to service.

🛠️ Keahlian

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