Account Manager - Payment Gateway Operations

Join Triyakom as an Account Manager and play a pivotal role in driving seamless payment gateway operations. This position offers a unique opportunity to manage end-to-end payment solutions, ensuring smooth integration, monitoring, and reconciliation processes. You'll work closely with clients in Jakarta Selatan to implement and optimize payment gateways using tools like Midtrans and Xendit, ensuring high transaction success rates and excellent user experiences.

At Triyakom, we're a leading technology company specializing in payment solutions. Our mission is to empower businesses with secure and efficient payment processing, and we're looking for a passionate Account Manager to help us achieve this. In this role, you'll be part of a dynamic team that values innovation, collaboration, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain payment gateway integrations for clients, ensuring seamless transactions and minimal downtime.
• Monitor and reconcile payment transactions to ensure accuracy and compliance with industry standards.
• Provide technical support and guidance to clients on payment gateway operations and best practices.
• Collaborate with cross-functional teams to identify and resolve payment-related issues promptly.
• Develop and maintain client relationships, ensuring high satisfaction and retention rates.
• Stay updated with the latest payment gateway technologies and industry trends.
• Conduct regular performance reviews and provide actionable insights to improve payment gateway operations.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in payment gateway operations or a similar role.
• Proven experience with payment gateway platforms such as Midtrans, Xendit, or similar.
• Strong understanding of payment processing technologies and industry standards.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Knowledge of financial regulations and compliance requirements is a plus.

🛠️ Keahlian

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