Guest Service Agent - Airport Meet & Greet (Bali)

Join Marina Bay Sands in beautiful Bali as a Guest Service Agent – Airport Meet & Greet, where you’ll play a pivotal role in creating unforgettable first and last impressions for our esteemed guests. As the face of our luxury hospitality brand, your daily interactions will set the tone for their entire stay. You'll be the first to greet our guests at Ngurah Rai International Airport, ensuring a seamless transition from travel to luxury. In Bali, you'll work in a vibrant, bustling environment, meeting a diverse range of travelers from around the world.

This role is perfect for someone who thrives in customer service, enjoys being the first point of contact, and has a passion for creating exceptional guest experiences. You'll use our in-house Meet & Greet system to manage reservations and ensure a smooth check-in process. With Marina Bay Sands, you'll be part of a team that values excellence, innovation, and a commitment to guest satisfaction. This is your chance to make a lasting impression and be part of a world-class hospitality experience.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and professionally upon arrival at Ngurah Rai International Airport, ensuring a seamless transition from travel to luxury.
• Assist guests with check-in procedures using our in-house Meet & Greet system.
• Provide information about our hotel amenities, local attractions, and dining options.
• Coordinate with our concierge team to ensure a smooth transfer to the hotel.
• Handle guest inquiries and concerns with a high level of professionalism and empathy.
• Maintain a clean and organized work area, ensuring a welcoming environment for guests.
• Adhere to health and safety protocols, including wearing personal protective equipment as required.
• Participate in team meetings and training sessions to stay updated on best practices and guest service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality industry.
• Fluency in English, both written and spoken, as it is the primary language of interaction with international guests.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Proficiency in using our in-house Meet & Greet system and other relevant software.
• Ability to work in a fast-paced, high-energy environment, with a strong focus on guest satisfaction.
• Valid SIM card or driver's license for transportation purposes.
• Willingness to work flexible hours, including weekends and holidays, as required.
• Passion for creating exceptional guest experiences and a commitment to our brand values.

🛠️ Keahlian

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