Senior Customer Service & Pricing Specialist - CIF Shipments (Export Forwarding)

PT TAJ Logistik Indonesia · 📍 Jakarta Utara, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000

PT TAJ Logistik Indonesia is seeking a highly skilled and experienced Senior Customer Service & Pricing Specialist to join our team. This role is crucial in ensuring our clients receive top-notch service and competitive pricing for CIF shipments. If you are passionate about logistics and customer service, we encourage you to apply.

In this role, you will be responsible for managing customer relationships, providing expert advice on pricing and shipping solutions, and ensuring smooth operations for our export forwarding services.

If you are ready to take on this challenge and contribute to our company's success, we look forward to hearing from you.

📋 Tanggung Jawab Pekerjaan

Manage and maintain customer relationships to ensure satisfaction and retention.,Provide expert advice on pricing and shipping solutions for CIF shipments.,Ensure smooth operations for export forwarding services by coordinating with internal teams and external partners.,Monitor market trends and pricing to ensure competitive and profitable services.,Handle customer inquiries and complaints, providing timely and effective solutions.,Develop and implement customer service strategies to improve overall satisfaction.,Collaborate with sales and marketing teams to drive business growth.,Conduct regular reviews of customer service processes to identify areas for improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Logistics, or a related field.,Minimum of 5 years of experience in customer service and pricing roles within the logistics or shipping industry.,Strong understanding of international shipping regulations and procedures.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of ERP systems and shipping software is a plus.,Ability to work under pressure and meet tight deadlines.,Strong analytical and problem-solving skills.

🛠️ Keahlian

Customer service managementPricing strategy and analysisInternational shipping regulationsERP and shipping softwareMarket trend analysisProcess improvement and optimization
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